ST. LOUIS – Wells Fargo Advisors’ 2020 full-service investor satisfaction score increased 23 points from 2019, ranking seventh and above industry average, according to the J.D. Power 2020 U.S. Full-Service Investor Satisfaction Study released March 26, 2020.
The study evaluates customer satisfaction and identified seven primary factors (in order of importance):
- Financial Advisors
- Account Information
- Investment Performance
- Firm Interaction
- Product Offerings
- Commissions and Fees
- Information Resources
“Clients are at the center of everything we do,” said Rich Getzoff, head of Branch Network at Wells Fargo Advisors. “We are pleased to have seen significant improvement in overall client satisfaction. With heightened volatility and economic uncertainty, our advisors remain focused on helping clients achieve their financial goals and are committed to driving increased satisfaction.”
Wells Fargo Advisors ranked seventh in overall full-service investor satisfaction, with a score of 852 out of 1,000.
The J.D. Power 2020 U.S. Full-Service Investor Satisfaction Study is based on responses from 4,532 investors across the largest investment firms in the U.S. Data was collected from November 2019 through January 2020. For more information, visit https://www.jdpower.com/business/press-releases/2020-us-full-service-investor-satisfaction-study.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, Asia Pacific and Europe.
About Wells Fargo Advisors
With $1.7 trillion in client assets as of December 31, 2019, Wells Fargo Advisors provides investment advice and guidance to clients through 13,512 full-service financial advisors and referrals from 5,471 licensed bankers. This vast network of advisors, one of the nation’s largest, serves investors through locations in all 50 states and the District of Columbia. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC and Wells Fargo Advisors Financial Network, LLC, Members SIPC, separate registered broker-dealers and non-bank affiliates of Wells Fargo & Company. All data includes Wells Fargo Clearing Services, LLC and Wells Fargo Advisors Financial Network, LLC, as of December 31, 2019. www.wellsfargoadvisors.com.
Investment and Insurance Products are:
- Not Insured by the FDIC or Any Federal Government Agency
- Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
- Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Additional information may be found at www.wellsfargo.com | Twitter: @WellsFargo.