Donation of $1 million made to American Red Cross and local organizations for relief; customers can make additional donations through ATM Contributions and Go Far™ Rewards
JACKSONVILLE, Fla.--(BUSINESS WIRE)--Wells Fargo (NYSE:WFC) today announced $1 million in donations to
support communities impacted by Hurricane Michael. The company also
activated special disaster assistance for customers in Florida, Georgia
and Alabama.
“Our thoughts and prayers are with those being impacted by Hurricane
Michael,” said Chief Executive Officer Tim Sloan. “The severe weather of
the past month has brought great adversities to communities along the
East Coast and the Gulf Coast, and we remain committed to helping in the
recovery of both Hurricane Michael and Hurricane Florence.”
Nationwide relief efforts
The Wells Fargo Foundation will donate $1 million in support of
hurricane relief efforts, with half going to the American Red Cross for
immediate needs and half distributed to local non-profits to aid with
the recovery in affected communities.
In addition, the company is accepting donations to the American Red
Cross through its nationwide ATM network. Customers also can redeem
available Go Far™ Rewards for donations.
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ATM donations will be accepted nationwide through Oct. 24. There is no
fee, and 100 percent of contributions will be sent to the American Red
Cross.
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Go Far Rewards can be redeemed at GoFarRewards.wf.com or
by calling the service center at 877-517-1358.
Last month, the company allocated $3 million to its WE Care Fund in
response to Hurricane Florence. The fund provides grants to Wells Fargo
team members who face a catastrophic disaster or financial hardship
resulting from an event beyond their control. This program is intended
to help team members get back on their feet with basic necessities and,
in particular, is intended to assist those team members who do not have
other resources to help themselves. These funds will continue to be
available to those affected by Hurricane Florence as well as Hurricane
Michael, and Wells Fargo will allocate additional funds as needed to
meet all of our team member needs.
Disaster relief customer assistance information
Wells Fargo is committed to providing support to customers and clients
affected by Hurricane Michael. This includes reversing certain fees —
such as late fees — for our lending products, including credit cards,
auto loans, personal loans and lines of credit, and waiving Wells Fargo
fees for customers using non-Wells Fargo ATMs. Customers who want to
discuss their financial needs should call 800-TO-WELLS (800-869-3557),
available 24 hours a day, seven days a week.
Wells Fargo Home Mortgage and Home Equity customers can contact Wells
Fargo to discuss potential payment and disaster assistance options or
access information at the Disaster
Assistance and Property Damage Support site.
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Home Mortgage: 888-818-9147, Monday through Friday from 7 a.m. to 11
p.m. Eastern time, and Saturday from 9 a.m. to 3 p.m. Eastern time.
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Home Equity: 866-355-1540, Monday through Thursday 8 a.m. to 8 p.m.
Eastern time, and Friday 8 a.m. to 5 p.m. Eastern time.
Auto loan customers can request payment assistance for up to 90 days and
discuss available options for the filing of a Guaranteed Asset
Protection (GAP) claim, if applicable. Customers can call 800-289-8004,
Monday through Friday 8 a.m. to 10 p.m. Eastern time, and Saturday 9
a.m. to 3 p.m. Eastern time.
Wells Fargo Consumer Lending customers (credit card, retail services,
student loans, personal loans and lines of credit) who are affected by
the hurricane can request payment assistance and waiving of fees for up
to 90 days.
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Personal loans: 877-269-6056, Monday through Friday, 8 a.m. to 8 p.m.
Eastern time and Saturday, 9 a.m. to 5:30 p.m. Eastern time.
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Credit cards and personal lines of credit: Call the number on the back
of the card or call Wells Fargo at 800-642-4720 24 hours a day, seven
days a week.
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Education financial services: 800-658-3567, Monday through Friday, 8
a.m. to 9 p.m. Eastern time.
Wells Fargo Small Business Lending customers who are affected by the
hurricane can request a payment deferment and waiver of late fees for up
to 90 days on their Small Business Line of Credit, Small Business Credit
Card, Commercial Loan, Wells Fargo BusinessLoan® Term Loan, Business
PrimeLoan, Equipment Express® Loan, Commercial Equity Line of Credit,
Commercial Real Estate Loan, FastFlex® Small Business Loan or FastFlex®
Small Business Line of Credit. Customers can contact the National
Business Banking Center at 800-225-5935, 24 hours a day, seven days a
week.
Retail small business customers impacted by the hurricane are encouraged
to call Wells Fargo, 800-225-5935, for more information and to discuss
their options. Wells Fargo Insurance Services also has contacted clients
in impacted areas to provide support and expertise.
Customers in the impacted area who participate in an employer-sponsored
401(k) plan provided by Wells Fargo may be eligible to access their
retirement savings. For more information, customers should call
800-728-3123.
Customers of Wells Fargo Merchant Services who are in need of assistance
with their merchant processing due to the impact of Hurricane Michael
can call 800-451-5817. Impacted merchant customers who contact Wells
Fargo by Oct. 31 can receive a complimentary Clover® Go card reader that
works with a mobile device, which will allow their business to accept
card payments. The one-time cost for the card reader is waived; however,
payment processing costs from using the card reader, and cellular
service data rates as described by the provider, still will apply.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based
financial services company with $1.9 trillion in assets. Wells Fargo’s
vision is to satisfy our customers’ financial needs and help them
succeed financially. Founded in 1852 and headquartered in San Francisco,
Wells Fargo provides banking, investment and mortgage products and
services, as well as consumer and commercial finance, through 8,050
locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile
banking, and has offices in 38 countries and territories to support
customers who conduct business in the global economy. With approximately
265,000 team members, Wells Fargo serves one in three households in the
United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018
rankings of America’s largest corporations. In 2017, Wells Fargo donated
$286.5 million to 14,500 nonprofits and Wells Fargo team members
volunteered a record 2 million hours. In 2018, Wells Fargo is ranked as
the No. 2 corporate cash donor in the U.S., according to the Chronicle
of Philanthropy. Wells Fargo’s corporate social responsibility
efforts are focused on three strategic priorities: diversity and social
inclusion, economic empowerment, and environmental sustainability. News,
insights and perspectives from Wells Fargo are also available at Wells
Fargo Stories.
* The American Red Cross name, emblem and copyrighted materials are
being used with its permission, which in no way constitutes an
endorsement, express or implied, of any product, service, company,
opinion or political position. The American Red Cross logo is a
registered trademark owned by The American National Red Cross. For more
information about the American Red Cross, please visit redcross.org.