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Wells Fargo Names Ann Thorn Head of Home Lending Servicing


DES MOINES, IOWA – Sept. 7, 2021 – Wells Fargo & Co. (NYSE:WFC) announced today that Ann Thorn has been named head of the company’s Home Lending servicing operations and will join the company on Sept. 13, 2021. In this role, Thorn will report to Kristy Fercho, head of Home Lending, and will oversee the nation’s largest mortgage servicing portfolio including loans with total unpaid principal balances of nearly $1.1 trillion as of June 30, 2021.

“I’m thrilled to welcome Ann to the team, and incredibly excited about the good work we’ll do for our customers in the years ahead,” said Fercho. “She knows this industry inside and out, understands what customers expect, and is a perfect fit for this critical role as we work to resolve our legacy issues and chart our transformation path forward.”

A 25-year veteran of the mortgage industry, Thorn joins Wells Fargo from Caliber Home Loans, where she served as chief loan administration officer and was responsible for all production and servicing operations in Caliber’s four channels of Retail, Wholesale, Direct to Consumer and Correspondent. She has led large teams and complex operations with particular expertise in areas like servicing and default, including the Mortgage and Vehicle Servicing team at Bank of America and Default Services at JPMorgan Chase.

Thorn will succeed Jeff Smith, who has served as head of Wells Fargo Home Lending’s servicing group since 2018. Smith has been with the company in a variety of roles since 1997 and previously announced plans to retire.

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S., and is the leading middle market banking provider in the U.S. We provide a diversified set of banking, investment, and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 37 on Fortune’s 2021 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Additional information may be found at | Twitter: @WellsFargo

Contact Information

Tom Goyda, 314-591-0113

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