Bank to Offer Fee, Credit Relief to Customers
Wells Fargo (NYSE:WFC) announced today it is donating a total of $1.1
million to support Hurricane Irma relief efforts in Florida and the
Caribbean. The company’s donation includes $500,000 to the American Red
Cross Disaster Relief Fund, $500,000 to local nonprofits focused on
relief efforts in the immediate future, and $100,000 to International
Medical Corps as that organization engages in relief efforts in the
Caribbean. Wells Fargo will continue to monitor Irma’s impact as the now
tropical storm makes landfall in other states to determine how the
company may assist there.
“Our thoughts and prayers are with everyone in Florida and the Caribbean
who has endured Hurricane Irma and its destruction,” said Tim Sloan,
Wells Fargo CEO & president. “Wells Fargo is committed to working with
organizations and agencies to help our communities recover and we will
determine the best way to support any additional efforts in the days and
weeks ahead.”
Wells Fargo Customers Impacted by Hurricane Irma
Wells Fargo will provide payment relief for the next 90 days on credit
cards, student loans, auto loans, home mortgage, home equity and retail
small business loans and lines of credit in FEMA declared areas. There
will be no negative credit reporting for those customers who receive
payment relief. Impacted customers who are not in a FEMA declared area
are also able to receive similar benefits by contacting Wells Fargo.
The bank is also proactively waiving or refunding fees for impacted
consumers in FEMA declared areas; this includes late fees and debit card
over-the counter cash disbursement fees, and our ATM fees for using
non-Wells Fargo ATMs. Wells Fargo will also deploy mobile ATMs as soon
as it is safe and feasible to do so. The company will share location
information at the time of deployment.
After 90 days, customers who are still experiencing hardships should
contact customer service to discuss additional relief options. Specific
information regarding how customers should go about working with Wells
Fargo on disaster assistance follows at the end of this release.
Wells Fargo Customers Who Would Like to Donate
to Relief Efforts
From September 12 through September 25, Wells Fargo customers nationwide
who wish to support American Red Cross hurricane relief efforts may do
so by:
-
Using any Wells Fargo ATM in the U.S. and selecting the option to
donate. There is no fee and 100% of contributions will be sent to the
American Red Cross.
-
Redeeming any amount of available Go Far
®
Rewards for donation. Go Far
Rewards customers
can access their rewards account at GoFarRewards.wf.com
or by calling the service center at 877-517-1358.
“Our customers have shown time and again their compassion for and
commitment to helping friends, neighbors, and strangers alike to regroup
and rebuild following the devastation of natural disasters,” said Jon
Campbell, head of Corporate Responsibility and Community Relations.
Since Aug. 29, Wells Fargo customers have so far donated nearly $1.7
million to the Red Cross at Wells Fargo ATMs, to support relief efforts
for those impacted by Hurricane Harvey.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based
financial services company with $2.0 trillion in assets. Wells Fargo’s
vision is to satisfy our customers’ financial needs and help them
succeed financially. Founded in 1852 and headquartered in San Francisco,
Wells Fargo provides banking, insurance, investments, mortgage, and
consumer and commercial finance through more than 8,500 locations,
13,000 ATMs, the internet (wellsfargo.com)
and mobile banking, and has offices in 42 countries and territories to
support customers who conduct business in the global economy. With
approximately 273,000 team members, Wells Fargo serves one in three
households in the United States. Wells Fargo & Company was ranked No. 25
on Fortune’s 2016 rankings of America’s largest corporations. The
Chronicle of Philanthropy ranked Wells Fargo No. 3 on its most recent
list of the top corporate cash philanthropists. In 2016, Wells Fargo
donated $281.3 million to 14,900 nonprofits and Wells Fargo team members
volunteered 1.73 million hours with 50,000 nonprofits. Wells Fargo’s
corporate social responsibility efforts are focused on three priorities:
economic empowerment in underserved communities, environmental
sustainability, and advancing diversity and social inclusion. News,
insights, and perspectives from Wells Fargo are also available at Wells
Fargo Stories.
Wells Fargo Disaster Relief Customer Assistance Information
Wells Fargo Home Mortgage and Home Equity customers impacted by
Hurricane Irma may discuss potential payment and disaster assistance
options by contacting the Wells Fargo Disaster Assistance Team,
888-818-9147, Monday through Friday from 7 a.m. to 11 p.m. EST, and
Saturday and Sunday from 8 a.m. to 6 p.m. EST. Any affected Wells Fargo
customer or client who may wish to discuss other financial needs may
call 800-TO-WELLS (800-869-3557), 24 hours a day, seven days a week.
Customers in the impacted area who participate in an employer-sponsored
401(k) plan provided by Wells Fargo may be eligible to access their
retirement savings. Recently, the IRS relaxed rules for employers that
allow individuals easier access to their retirement savings for hardship
purposes. Wells Fargo is prepared to make hardship withdrawals or loans
available to customers that qualify under these new guidelines. For more
information, customers should call 800-728-3123.
Retail small business customers impacted by the hurricane are
encouraged to call Wells Fargo, 800-225-5935, for more information and
to discuss their options. Wells Fargo Insurance Services has also
contacted clients in impacted areas to provide support and expertise.
Customers of Wells Fargo Merchant Services who are in need of
assistance with their merchant processing due to the impact of Hurricane
Irma can call 800-451-5817. Impacted merchant customers who contact
Wells Fargo by Sept. 30 can receive a complimentary Wells Fargo Mobile
Merchant card reader to attach to a mobile device, which will allow
their business to accept card payments. The one-time cost for the card
reader is waived; however, processing and data rates will still apply.
Commercial Distribution Finance is also working to ensure
customers have adequate credit lines to handle the retail orders that
may come through as a result of the relief and rebuilding efforts.
Relationship teams are reaching out to business customers who may have
been materially impacted by the storm to address their credit and cash
flow management needs and provide relief on a case-by-case basis.