Wells Fargo will provide payment and fee relief for customers in FEMA declared areas; customers urged to contact Wells Fargo for next steps
Mobile Response Unit to station first in Dickinson, Texas, and tour multiple cities to help customers with processing insurance claims, repair and recovery advice
Wells
Fargo & Company (NYSE: WFC) today announced additional payment
and fee relief for customers impacted by Hurricane Harvey. It also
announced the deployment of its Mobile Response Unit to provide disaster
recovery assistance to customers across Texas.
“Wells Fargo team members across the country are focused on doing
whatever we can to provide support to those impacted by Hurricane
Harvey, and today we are announcing additional relief for customers and
are deploying new resources to the area to help recover and rebuild,”
said Tim Sloan, CEO & president, Wells Fargo. “As we bring aid to team
members, customers, businesses and communities affected by Harvey, our
thoughts are also with everyone now in the path of Hurricane Irma. Our
teams on the ground and across the country are closely monitoring the
new storm, and we will deliver the same payment, fee relief and
on-the-ground support to customers in impacted communities after Irma
passes.”
Payment and fee relief & how to contact Wells Fargo
In response to the disaster, Wells Fargo will provide payment relief for
the next 90 days on credit cards, student loans, auto loans, home
mortgage, home equity and retail small business loans and lines of
credit in FEMA declared areas.
The bank is also proactively waiving or refunding fees for impacted
consumers in FEMA declared areas; this includes ATM fees for using
non-Wells Fargo ATMs, late fees and debit card over-the-counter cash
disbursement fees, among others.
In addition, negative credit reporting is being suppressed for home
mortgage, home equity, credit card, student loan, personal lines and
loans, auto loans and retail small business lending customers who
receive payment relief.
Impacted customers who are not in a FEMA declared area are also able to
receive similar benefits by contacting Wells Fargo. After 90 days,
customers who are still experiencing hardships should contact customer
service to discuss additional relief options.
Wells Fargo Home Mortgage and Home Equity customers impacted by
Hurricane Harvey and floods should contact the Wells Fargo Disaster
Assistance Team, 888-818-9147, to discuss payment arrangements or for
assistance with property insurance loss claims. The team is available
Monday through Friday from 6 a.m. to 10 p.m. CT, and Saturday and Sunday
from 7 a.m. to 5 p.m. CT, to help offer guidance and information about
loans and assistance programs.
Customers in the impacted area who participate in an employer-sponsored
401(k) plan provided by Wells Fargo may be eligible to access their
retirement savings. Recently, the IRS relaxed rules for employers that
allow individuals easier access to their retirement savings for hardship
purposes. Wells Fargo is prepared to make hardship withdrawals or loans
available to customers that qualify under these new guidelines. For more
information, customers should call 800-728-3123.
Retail small business customers impacted by the hurricane are encouraged
to call Wells Fargo, 800-225-5935, for more information and to discuss
their options. Wells Fargo Insurance Services has also contacted clients
in impacted areas to provide support and expertise as part of recovery
efforts.
Customers of Wells Fargo Merchant Services who are in need of assistance
with their merchant processing due to the impact of Hurricane Harvey can
call 800-451-5817. Impacted merchant customers who contact Wells Fargo
by Sept. 30 can receive a complimentary Wells Fargo Mobile Merchant card
reader to attach to a mobile device, which will allow their business to
accept card payments. The one-time cost for the card reader is waived;
however, processing and data rates will still apply.
Commercial Distribution Finance is also working to ensure customers have
adequate credit lines to handle the retail orders that may come through
as a result of the relief and rebuilding efforts. Relationship teams are
reaching out to business customers who may have been materially impacted
by the storm to address their credit and cash flow management needs and
provide relief on a case-by-case basis.
All other impacted customers needing assistance can contact Wells Fargo
24 hours a day, seven days a week, 800-TO-WELLS (800-869-3557). Visit
Wells Fargo’s Get
Help with Disaster Recovery web page for additional details.
Mobile Response Unit to be deployed & mobile ATMs
The Wells Fargo Mobile Response Unit will first station in Dickinson,
Texas, on Sept. 13 at 4105 Gulf Freeway. Customers can receive
in-person assistance from disaster recovery specialists on board from 9
a.m. to 7 p.m. weekdays and 9 a.m. to 2 p.m. Saturday. Specialized team
members are prepared to provide in-person assistance with mortgage, home
equity, auto, credit cards, student loans, personal loans, small
business loans, insurance claims processing and advice to start the
repair and recovery process. Customers facing payment challenges can
meet face-to-face with the company’s disaster assistance specialists to
explore available options. Customers can also receive disaster recovery
assistance services at Wells Fargo bank branches.
The Mobile Response Unit will travel to multiple communities across
Texas impacted by Hurricane Harvey. To follow or track the path of the
Mobile Response Unit, follow @wellsfargo
on Twitter, where updates will be provided regarding location sites.
Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial
“office on wheels” designed to bring valuable information after a
disaster directly to customers. The Mobile Response Unit has private
offices and is equipped with computers and cellular data feed with
satellite backup and is powered by self-contained generators. Wells
Fargo previously deployed its Mobile Response Unit to Houston in June
2015 after floods damaged thousands of homes.
There is also currently a disaster recovery mobile ATM in Houston and
Rockport, Texas.
Wells Fargo donates to relief efforts in Houston
As previously announced, Wells Fargo is supporting those affected by
Hurricane Harvey by donating $500,000 to the American Red Cross Disaster
Relief Fund and an additional $500,000 to local nonprofits focused on
recovery and relief efforts in Texas in the coming days and weeks, with
a total commitment of $1 million.
Wells Fargo has also facilitated customer donations to aid relief
efforts:
-
Customers are able to donate to relief efforts through Wells Fargo
ATMs nationwide through Monday, Sept. 11. Customers will not be
charged a fee for using this service, and 100 percent of the donations
will be sent to the American Red Cross. To date, more than $1.5
million customer donations have been collected through Wells Fargo
ATMs.
-
Wells Fargo Go Far Rewards customers are able to redeem any
amount of their available rewards and donate to the American Red Cross
Disaster Relief Fund through Monday, Sept. 11. Customers can access
their rewards account at GoFarRewards.wf.com
or by calling the Go Far™ Rewards Service Center, 877-517-1358.
The Wells Fargo Foundation also made a donation of $1 million to
the WE Care Fund. This unique program is in place to help support Wells
Fargo team members who have incurred personal expenses or other
financial hardships related to the disaster. Wells Fargo team members
are able to donate directly to the fund in support of their affected
colleagues.
About Wells Fargo (Twitter
@WellsFargo
)
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based
financial services company with $1.9 trillion in assets. Wells Fargo’s
vision is to satisfy our customers’ financial needs and help them
succeed financially. Founded in 1852 and headquartered in San Francisco,
Wells Fargo provides banking, insurance, investments, mortgage, and
consumer and commercial finance through more than 8,500 locations,
13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has
offices in 42 countries and territories to support customers who conduct
business in the global economy. With approximately 271,000 team members,
Wells Fargo serves one in three households in the United States. Wells
Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of
America’s largest corporations. News, insights and perspectives from
Wells Fargo are also available at Wells
Fargo Stories.